Privacy Policy

This Privacy Policy explains how RiseUp Cleaning collects, uses, and protects information from visitors and customers of our website.

Information we collect

We collect personal information you voluntarily provide — such as your name, email address, service address, phone number, and details about your home — when you request a quote, book a service, or contact us. You can browse our website anonymously; we only collect personal information you choose to submit. We may also automatically collect non-personal information such as browser type, device, and general technical details when you visit our site.

Cookies

Our site may use cookies to improve your experience. You can set your browser to refuse cookies or alert you when they're being sent, though some parts of the site may not function properly if you do.

How we use your information

• To respond to your inquiries and provide customer support
• To prepare quotes, schedule appointments, and dispatch our cleaners
• To process payment for services
• To send booking updates and, only with your consent, occasional company news or offers
• To improve our website and services

Before & after photos

We may take before/after photos during a cleaning to document our work and address any quality or refund concerns. We do not publish identifiable photos of your home publicly without your permission.

Text messages (SMS)

If you opt in to text messages, we use your number to send service-related messages and, with your consent, occasional promotions. Your mobile phone number and SMS opt-in consent will never be sold or shared with third parties for promotional or marketing purposes. Reply STOP to opt out at any time.

How we protect your information

We use appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Sensitive information submitted through our site is transmitted over a secure, encrypted (SSL) connection. Payment card details are handled by our PCI-compliant payment processor — we do not store full card numbers on our systems.

How we share information

We do not sell, trade, or rent your personal information to others. We use trusted third-party service providers (such as payment processors, scheduling tools, and email/SMS providers) only to operate our business; these providers may access your information solely to perform tasks on our behalf and are obligated to keep it confidential.

Your choices

You may request to access, correct, or delete the personal information we hold about you, or opt out of marketing messages, by contacting us at contact@riseupcleaning.net or (508) 719-6770. We do not sell your personal information.

Children's privacy

Our services and website are intended for adults. We do not knowingly collect information from anyone under 13, and no part of our website is structured to attract children.

Data retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review it periodically.