Terms & Conditions

These Terms & Conditions govern the cleaning services provided by RiseUp Cleaning ("we," "us," or "our"). By booking a service with us, you agree to the terms below.

1. Services provided

RiseUp Cleaning provides residential and commercial cleaning services across Worcester County, Massachusetts and the surrounding towns. Available services include Basic Cleaning, Deep Cleaning, Move In / Move Out Cleaning, Recurring Cleaning, Airbnb turnovers, Post-Construction cleaning, and any add-ons or specialized options featured on our website. A detailed service checklist is available, but exact results may vary depending on the condition of the property.

2. Appointments & cancellations

Bookings are confirmed by phone, text, or email with a valid payment card on file. A pending hold (authorization) is placed on your card 48 hours before your scheduled cleaning. This hold is not an actual charge — it only verifies funds, and payment is processed after your cleaning is completed.

We require at least 48 hours' notice to cancel or reschedule an appointment:

• If we are not informed of a cancellation at least 48 hours in advance, a $100 cancellation fee applies.
• If an appointment is rescheduled 48 hours or less before the scheduled time, a $50 rescheduling fee applies.

A fee may also apply if our team cannot access the property at the scheduled time (for example, if no one is home to let us in and no alternate access instructions were provided).

3. Payments & card on file

A valid payment card is kept on file at the time of booking to verify fund availability. Charges are processed on the day your service is completed, unless otherwise agreed in writing. We accept major credit and debit cards and electronic transfers. Unpaid balances may incur late fees.

4. Liability & insurance

RiseUp Cleaning is insured. We are not responsible for pre-existing damage, normal wear and tear, or items that were not properly secured. Customers are responsible for providing safe access to the property and for securing valuables, fragile items, and pets before service. Any damage claim must be submitted in writing within 24 hours of service completion so we can investigate promptly.

5. Satisfaction guarantee

Your satisfaction is our priority. If you are not satisfied with your service, please notify us within 24 hours of completion at contact@riseupcleaning.net or (508) 719-6770. We will make reasonable efforts to address your concerns promptly, including returning to re-clean the specific areas you identify.

6. Refusal of service

We reserve the right to decline or end service for unsafe conditions (such as biohazards, infestations, or structural hazards), harassment or threats toward our team, or situations that materially exceed the standard cleaning described in the booking.

7. Communications & text messages

If you provide your phone number and opt in, you consent to receive calls and text messages from RiseUp Cleaning about your quote, booking, and service. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Your mobile number and SMS consent will never be sold or shared with third parties for marketing purposes. See our Privacy Policy for more.

8. Changes to these terms

We may update these Terms & Conditions from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the revised terms.